Note: Orders placed after 25th January will be shipped after 1st March due to Chinese new year holidays.
*Average processing time is 2-4 business days.
*Average shipping time is 7-14 business days.
Due to the unpredictable nature of shipping, it can sometimes take up to 35 business days.
Please note that we will do everything in our power to honor your order in a timely manner, but we cannot guarantee a specific arrival date. Many factors will influence shipping times and the courier will ultimately be responsible for delivery. Please contact the courier directly with any questions you might have once your order has been shipped. Courier contact information is available in the tracking notification emails.
Delivery details will be provided in your confirmation email.
We are required by law to state the full value of your order for customs purposes; however, most of our customers have reported having no issues with parcels being stuck at Customs. That being said, unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary by country.
*Due to the COVID-19 outbreak, many airlines have temporarily limited the number of commercial flights, keeping public health and safety at the forefront. Because of this, shipping times may be delayed. We want to ensure all our loyal customers that they will receive their package, however, it may take longer than usual.
Please understand that these delays are only temporary due to COVID-19. We still have faster shipping times, more transparency, and better support than any other.
Estimated Processing Time:
- 2-4 days
- US: 7-14 days
UK: 7-12 days
- Rest Of The World: 14-35 days
While we all face these hardships together, we hope this brings our community closer as we continue to provide you with the best customer service with the quickest shipping times possible.
We thank you for your understanding, if you have any questions or concerns please don't hesitate to reach out to us at firstname.lastname@example.org